Last updated: August 2026

This booking website is powered by Tapos Software Limited (“Tapos”) on behalf of the cinema you are booking with.

We take your privacy seriously. This notice explains how information is used when you visit this booking website, make a booking or purchase, create or use an account, or interact with other services provided through the booking platform.

The cinema you are booking with may also have its own privacy policy. That policy explains how the cinema uses your personal information for its own purposes, including any marketing, analytics or optional tracking technologies it chooses to use.

1. Who is responsible for your information?

Tapos provides the technology used by cinemas to operate their online booking and sales services.

When you make a booking or purchase, information you provide may be processed by Tapos and shared with the cinema you have chosen so that your transaction can be completed and managed.

Depending on the processing involved, the cinema may be responsible for deciding how and why your personal information is used, with Tapos processing information on its behalf as its technology provider.

For information about how your chosen cinema uses your personal information, please refer to the cinema's own privacy policy.

Tapos Contact Details

Tapos Software Limited
General enquiries: webmaster@jacro.com
Data protection enquiries: tapos@jacro.com

2. Information we may process

When you use the booking platform, we may process information such as:

• your name
• email address
• telephone number
• postal or delivery address, where required
• booking and transaction details
• cinema, performance, seat and ticket selections
• account or membership information, where applicable
• gift card or loyalty information, where applicable
• technical information required to operate and secure the booking service
• communications relating to your booking or transaction.

The information collected will depend on the services offered by your chosen cinema and what you choose to purchase or use.

3. How your information is used

Bookings and purchases

Your information is used to provide the services you request, including:

• processing cinema ticket bookings;
• processing purchases of other cinema products or services;
• managing your booking or account;
• issuing booking confirmations and other transactional communications;
• providing tickets, vouchers or gift cards;
• handling amendments, cancellations and refunds;
• providing customer support; and
• maintaining the security and reliability of the booking service.

Your information may be shared with your chosen cinema where necessary to complete or administer your transaction.

The cinema or Tapos may also need to contact you about your booking, for example if a performance time changes or a screening is cancelled.

Marketing

Tapos does not use information collected through the booking platform to send cinema marketing unless this forms part of a service specifically configured by the cinema and the appropriate permissions have been obtained.

Your cinema may give you the option to receive news, offers or information about upcoming films, events and services.

Where you choose to receive this type of communication, the cinema is responsible for explaining how your information will be used and for providing appropriate ways to manage or withdraw your marketing preferences.

Please refer to the cinema's privacy policy for further information.

4. Our lawful basis for processing

Personal information required to provide a booking or other service is generally processed because it is necessary to provide the service you have requested and/or to support the contractual arrangements under which Tapos provides the booking platform to the cinema.

Other lawful bases may apply where processing is necessary to:

• comply with a legal obligation;
• protect the security and integrity of the service;
• establish, exercise or defend legal claims; or
• pursue legitimate interests where those interests are not overridden by your rights.

Where processing relies on consent, you can withdraw that consent at any time.

5. Cookies and similar technologies

Essential cookies

The Tapos booking platform uses essential cookies and similar technologies required for the website and booking process to work correctly.

These technologies may be used to:

• maintain your booking session;
• remember items or tickets you have selected;
• maintain your shopping basket;
• enable checkout and payment processes;
• authenticate users where applicable;
• protect the website and booking process against fraud or misuse;
• maintain security; and
• provide the technical operation of the service.

These technologies are necessary to provide the online service you have requested. They cannot normally be switched off through a cookie preference tool because disabling them may prevent the booking platform from functioning correctly.

Optional cookies added by a cinema

A cinema may choose to enable additional services or technologies on its website, such as:

• analytics;
• advertising or marketing technologies;
• social media integrations;
• conversion tracking; or
• other third-party services.

These are not part of the essential cookie set required by the Tapos booking platform.

Where a cinema chooses to enable optional technologies, the cinema is responsible for explaining their use in its own privacy or cookie notice and, where required by law, obtaining your consent before those technologies are used.

If optional cookies are available on this website, you should be provided with appropriate controls for managing your preferences.

Please refer to your cinema's privacy and cookie information for details of any optional technologies it has enabled.

6. Payments

Where you make a payment through the booking platform, payment information may be processed by the cinema's selected payment service provider.

Payment providers operate secure payment systems and may process information in accordance with their own privacy policies and legal obligations.

Tapos does not need to retain your complete payment card details in order to provide the booking platform.

7. How long information is kept

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including providing support for transactions and meeting applicable legal, accounting and regulatory requirements.

Where Tapos processes information on behalf of a cinema, retention may also be determined by the cinema's instructions and applicable contractual requirements.

Different categories of information may therefore have different retention periods.

For information about the cinema's own retention practices, please refer to its privacy policy.

8. Who information may be shared with

Information may be shared where necessary with:

• the cinema you are booking with;
• service providers that support the operation and hosting of the booking platform;
• payment service providers;
• communications providers used to deliver transactional emails or messages; and
• professional advisers, regulators or authorities where disclosure is legally required.

We do not sell personal information.

Service providers are only permitted to process information for the purposes for which they have been engaged and are required to protect it appropriately.

9. Your data protection rights

Depending on the circumstances and applicable data protection law, you may have the right to:

• be informed about how your personal information is used;
• access personal information held about you;
• correct inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• restrict processing in certain circumstances;
• receive or transfer your information where the right to data portability applies;
• object to certain types of processing, including direct marketing; and
• withdraw consent where processing is based on your consent.

These rights are not absolute and whether a particular right applies will depend on the circumstances and the lawful basis for processing.

If your request relates to how a cinema uses your information, you should normally contact the cinema directly.

If your request relates specifically to Tapos, you can contact us at tapos@jacro.com.

10. Complaints

If you have concerns about how your personal information has been handled, please contact the relevant cinema or Tapos in the first instance so that the matter can be investigated.

You may also have the right to complain to the relevant data protection supervisory authority.

For UK users, this is the Information Commissioner's Office (ICO).

11. Changes to this notice

We may update this notice from time to time to reflect changes to the booking platform, applicable law or data protection guidance.

The date at the top of this notice shows when it was last updated.

Copyright : Tapos Software Limited 2026