Tapos Software Limited
Ticket Purchase Terms and Conditions
General : Terms and Conditions
Purchases made via this web site are cinema tickets and associated cinema-related products (e.g. 3D glasses, concession items, cinema loyalty memberships, gift cards etc.)
When you purchase via this website, your transaction is made with Tapos Software Limited , using our E-commerce merchant name “Tapos Online Cinema Sales” on behalf of your selected cinema.
“Tapos Online Cinema Sales” refers to Tapos Software Limited (Registered Office: 22 Frederick Street, Brighton East Sussex BN1 4TA, UK).
By purchasing tickets using the service provided by Tapos Software Limited you are agreeing to accept and abide by all terms and conditions published herein. Please ensure that you read all terms and conditions carefully before completing your purchase.
Only products and services permitted by UK law, and as agreed under agreement with our merchant aquirer, are offered for sale via this website.
Tapos Software Limited and its booking systems are responsible for your web transaction payment on behalf of your selected cinema. In the event of any query relating to issues with your payment, please contact your selected cinema in the first instance. If you are unable to resolve your query with your selected cinema, please contact us using the details listed below, and we will make enquiries with the cinema on your behalf.
In the event of any query which relates to the tickets or cinema-related products purchased (e.g. pricing, age restriction etc.) please contact your selected cinema directly.
We reserve the right to alter our terms and conditions where necessary. The latest changes to our terms and conditions are published here as soon as they become applicable. You are encouraged to regularly review these terms and conditions for any amendments which may be applicable to your purchase.
Ticket and Cinema Purchases
We hope that you will find our online booking systems simple to operate. However, in the event of any queries relating to purchasing cinema tickets and cinema-related products, please contact us using the contact details below.
Please note that your purchase is subject to your acceptance of any requirements stated or which may reasonably be expected of you in relation to your purchase. For instance, when purchasing tickets, you agree to abide by any age restrictions imposed upon the film.
Please note that your selected cinema may require you to provide evidence of your entitlement to purchase (e.g. proof of age or concession status).
This website is used for the purchase of cinema tickets and cinema-related products. Please note that 3D glasses may be required when purchasing tickets for 3D films. Wherever possible, the booking pages indicate whether your purchase includes 3D glasses. However, due to the variety of 3D systems used by modern cinemas, the type of glasses required, and whether or not these may be purchased in advance, can vary from cinema to cinema. If in any doubt as to 3D glasses arrangements at your selected cinema, please contact the cinema directly.
Purchases made via this website are subject to ticket availability. Your order constitutes an offer to purchase from your selected cinema, and the on screen booking confirmation indicates acceptance of your offer on behalf of your selected cinema by Tapos Software Limited. At this point, a contract exists between you and your selected cinema.
An automated booking confirmation is sent to the email address you enter when purchasing tickets and cinema-related products. This details your transaction reference and/or a unique booking reference which should be quoted when collecting your purchase at the cinema. Please ensure that you check your confirmation carefully, as it may not be possible to rectify mistakes unless your selected cinema is informed immediately. Note that the cinema's stated terms and conditions with regard to refund or cancellation apply in the first instance.
We recommend that you either print a copy of your booking confirmation to take to the cinema with you or ensure your confirmation is available on your mobile device, as proof of your reservation.
We reserve the right to refuse your booking request on behalf of your selected cinema.
Please note that ticket availability can fluctuate in response to changes made at the Box Office, and cinemas can remove seats from sale at short notice. Where seat availability changes after you have entered the booking process, your booking will not be completed, and you will have the opportunity to select alternative seats, if available.
Please note that your seat selection may be automatically adjusted in accordance with cinema policy, in order to prevent single seats being left unallocated (e.g. on the edge of an aisle). Wherever this is necessary, our systems will advise you, and you will be given the opportunity to select alternative seats.
Collection of Tickets
Note that tickets are not posted unless this is specifically stated in your selected cinema's terms and conditions regarding fulfilment of your purchase.
Your tickets will be available for collection from the Box Office prior to the start of your chosen film. Collection may be from the Box Office upon presentation of your booking confirmation or credit card, or, where available, by using an automated ticket collection machine (ATM).
Transfers and Refunds
In the event of any query regarding your purchase (e.g. you are unable to attend your selected show), please check with your selected cinema in the first instance using the details on your booking confirmation.
They will be able to offer advice, and will be able to issue an exchange or refund where appropriate, subject to the terms of their conditions of purchase.
The cinema policy in relation to exchanges and refunds is available via the cinema's website.
In the event of any dispute that cannot be resolved with your selected cinema, please contact Tapos Software Limited using the details below and we will assist.
By purchasing a monthly subscription you agree to an initial and recurring monthly subscription fee at the then-current subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription.
Once you subscribe we will automatically process your monthly subscription fee in the next billing cycle using the provided card credentials, we will continue to automatically process your monthly subscription fee each month until you cancel your subscription. You many cancel your monthly subscription at any time.
Recurring Payment Cancellation Procedure
Recurring payments can be cancelled at any time directly from the cinema website.
- Log in to your account
- Click your email address and select 'Account'
- Browse to the 'Membership' tab and select 'Cancel your automatic payment'
If you cancel in the middle of the month your membership will still be available until the listed expiry date. You will not be entitled to any refunds of any Fees, pro rata or otherwise.
Card Handling Fee
Tapos Software Limited acts as ticketing agent for your selected cinema. We make a charge for this service, and the cinema may charge a reasonable fee to cover the cost of this service.
Please note that the level of any booking fee charged is set by the cinema, and not by Tapos Software Limited.
Copyright : Tapos Software Limited 2020